Bayaran Balik & Pembatalan

Versi Bahasa Melayu di bawah diikuti oleh versi Bahasa Inggeris. / The Bahasa Melayu version below is followed by the English version.

Dasar Bayaran Balik & Pembatalan (Bahasa Melayu)

Dasar ini terpakai untuk semua bayaran TayangKu dan hendaklah dibaca bersama Terma Perkhidmatan. Semua bayaran dibuat melalui pindahan bank; tiada caj automatik.

Batal sebelum draf pertama: bayaran balik penuh RM900.
Selepas draf pertama: setiap video berbayar tetap dihantar; video yang tidak dapat kami hantar dikembalikan RM30 setiap satu.
Batal bila-bila masa: berkuat kuasa pada akhir kitaran yang telah dibayar. Tiada notis minimum.

1. Sebelum draf pertama dihantar

Jika anda membatalkan selepas membuat bayaran pertama tetapi sebelum draf pertama anda tersedia dalam papan pemuka, kami kembalikan bayaran penuh: yuran persediaan RM300 dan bulan pertama RM600.

2. Selepas draf pertama dihantar

Yuran persediaan RM300 tidak dikembalikan, kerana kerja persediaan sudah dilakukan.
Bayaran kitaran semasa tidak dikembalikan, tetapi setiap video dalam kitaran yang telah dibayar akan dihasilkan dan dihantar, walaupun selepas kitaran itu tamat atau selepas anda membatalkan.
Sebuah video dikira sudah dihantar apabila 2 drafnya tersedia dalam papan pemuka anda, sama ada anda memilih satu atau tidak.

3. Video yang tidak dapat kami hantar

Jika kami tidak dapat menghantar draf bagi mana-mana video dalam kitaran berbayar dalam tempoh 30 hari selepas kitaran itu tamat, atau jika kami menamatkan Perkhidmatan, kami kembalikan RM30 bagi setiap video yang tidak dihantar.

4. Pembatalan

Batal pada bila-bila masa dengan e-mel ke hello@tayangku.com daripada e-mel akaun anda. Tiada notis minimum dan tiada penalti.
Pembatalan berkuat kuasa pada akhir kitaran yang telah dibayar. Tiada kitaran baharu dijadualkan dan tiada caj lanjut dikenakan.
Jika anda tidak membayar kitaran baharu, tiada video dihasilkan untuk kitaran itu dan tiada jumlah terhutang.
Muat turun video yang telah anda luluskan sebelum akaun anda ditutup. Selepas penutupan, data dan video dipadam seperti dalam Dasar Privasi.

5. Cara memohon bayaran balik

E-mel hello@tayangku.com daripada e-mel akaun anda, dengan nama perniagaan dan sebab permohonan. Kami membalas dalam masa 5 hari bekerja. Bayaran balik yang diluluskan dibuat melalui pindahan bank ke akaun yang membuat bayaran, dalam masa 14 hari bekerja selepas kelulusan.

6. Pengecualian

Kami boleh menolak permohonan yang melibatkan penipuan atau penyalahgunaan dasar ini, atau bagi akaun yang ditamatkan kerana melanggar Terma Perkhidmatan.

7. Hak anda di bawah undang-undang

Dasar ini adalah tambahan kepada, dan tidak menjejaskan, hak anda di bawah undang-undang Malaysia yang terpakai.

Refund & Cancellation Policy (English)

This policy applies to all TayangKu payments and should be read together with our Terms of Service. All payments are made by bank transfer; there are no automatic charges.

Cancel before the first draft: full refund of RM900.
After the first draft: every paid video is still delivered; any video we cannot deliver is refunded at RM30 each.
Cancel any time: effective at the end of the paid cycle. No minimum notice.

1. Before the first draft is delivered

If you cancel after making the first payment but before your first draft is available in your dashboard, we refund the full amount: the RM300 setup fee and the RM600 first month.

2. After the first draft is delivered

The RM300 setup fee is non-refundable, as the setup work has been done.
The current cycle's payment is non-refundable, but every video in a paid cycle will be produced and delivered, even after that cycle ends or after you cancel.
A video counts as delivered when its 2 drafts are available in your dashboard, whether or not you choose one.

3. Videos we cannot deliver

If we cannot deliver drafts for any video in a paid cycle within 30 days after that cycle ends, or if we end the Service, we refund RM30 for each undelivered video.

4. Cancellation

Cancel at any time by emailing hello@tayangku.com from your account email. No minimum notice and no penalty.
Cancellation takes effect at the end of the paid cycle. No new cycle is scheduled and nothing further is charged.
If you do not pay for a new cycle, no videos are produced for it and nothing is owed.
Download the videos you have approved before your account is closed. After closure, data and videos are deleted as described in our Privacy Policy.

5. How to request a refund

Email hello@tayangku.com from your account email with your business name and the reason for the request. We reply within 5 business days. Approved refunds are made by bank transfer to the account that paid, within 14 business days of approval.

6. Exceptions

We may decline requests involving fraud or abuse of this policy, or for accounts terminated for breaching our Terms of Service.

7. Your statutory rights

This policy is in addition to, and does not affect, your rights under applicable Malaysian law.

Bayaran Balik & PembatalanRefund & Cancellation